Privacy & Consent

When you use the Book a Consultation form, we may collect:

• Your name
• Telephone number
• Optional email address
• City
• Consultation preference
• Preferred consultation date
• Whether you are a patient or referring healthcare professional
• A brief reason for consultation
• Referring-doctor details, where applicable
• Your consent to be contacted

When you use Ask a Question, we may collect:

• Whether you are a patient, caregiver, doctor or another visitor
• The general topic of your question
• The question you submit
• Your consent for the question to be reviewed, edited and anonymised for possible educational use

Please do not submit reports, prescriptions, photographs, identification documents, detailed medical histories or information identifying another person through these public forms.

The website may also collect limited technical information such as browser type, device information, IP address, security logs, error logs and page-performance information.

We may use personal information to:

• Review consultation requests
• Contact you regarding availability and next steps
• Arrange an in-person consultation or teleconsultation
• Respond to administrative questions
• Place enquiries in the secure administrative Enquiry Inbox
• Notify authorised staff about new enquiries
• Review submitted educational questions
• Develop future Articles or Clinical Insights from anonymised questions
• Protect the website against spam, misuse or security threats
• Maintain records required for administrative, professional or legal purposes
• Comply with lawful requests from authorised authorities

Submitting a form does not confirm an appointment and does not, by itself, create a doctor–patient relationship.

By submitting a consultation request, you consent to being contacted using the telephone number or optional email address that you provide.

By submitting a question through Ask a Question, you consent to its editorial review and to its possible use in an edited and anonymised form for general educational content.

You may withdraw consent for future processing by contacting us. Withdrawal does not affect processing already completed lawfully or information that must be retained for professional, legal, security or record-keeping purposes.

Pregnancy and health information can be sensitive. The public forms have therefore been intentionally designed to collect only limited information.

They are not intended to receive detailed clinical records and are not a substitute for a secure clinical consultation.

Where a consultation is formally accepted and conducted, information collected during that consultation may become part of a separate clinical record governed by applicable professional and legal obligations.

We do not sell or rent personal information.

Information may be processed by authorised service providers supporting:

• Website hosting
• Database storage
• Email delivery
• Domain and email hosting
• Website security
• Anti-spam protection
• Technical maintenance

Only information reasonably required for the relevant service should be shared.

Some service providers may process or store information outside India. Where this occurs, we seek to use providers offering appropriate technical, organisational and contractual safeguards, subject to applicable Indian law.

We may also disclose information where required by law, court order or regulatory authority, or where reasonably necessary to protect safety, rights or security.

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including enquiry management, security, legal compliance and dispute resolution.

Enquiries that do not progress to a consultation are periodically reviewed and may be deleted when they are no longer operationally or legally required.

Questions submitted for editorial consideration may be retained for longer where they remain relevant to planned educational content. Any public use should be edited and anonymised.

Where a consultation proceeds, relevant information may be retained separately as part of the clinical record in accordance with applicable professional and legal requirements.

Subject to applicable law, you may request:

• Information about personal data held about you
• Correction of inaccurate or incomplete data
• Erasure of data that is no longer required
• Withdrawal of consent for future processing
• Information about how to raise a grievance
• Nomination of another person to exercise applicable rights in circumstances recognised by law

A request may require reasonable verification of identity to protect your information from unauthorised disclosure.

Individuals under 18 should not submit personal information, request a consultation or send a question without the involvement and consent of a parent or lawful guardian.

Reasonable administrative and technical safeguards are used to protect information from unauthorised access, loss, alteration or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure. Please avoid submitting unnecessary or detailed medical information through public forms.

The website may use essential cookies, session technologies and security tools required for navigation, form protection and administrative access.

Technical or performance information may be collected to identify errors and improve reliability.

The website does not currently use personal data for third-party behavioural advertising. If analytics, advertising or additional tracking technologies are introduced later, this policy and any required consent mechanism should be updated.

The website may link to third-party sources, professional bodies, publishers, medical references or external services. We are not responsible for the privacy practices or content of websites operated by other organisations.

For privacy questions, correction requests, consent withdrawal or data-related grievances, contact:

We will review genuine requests and respond within a reasonable period, subject to identity verification and applicable legal requirements.

This policy may be updated when website functions, service providers or legal requirements change. The current effective date will be displayed at the top of the page.